Customer Bitchouts
Jun. 29th, 2006 10:21 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
crossover_chickHad two customers complaining today in the drycleaners:
1. "The Princess." I'm in the back when I hear some ringing the bell. Fair enough, I go up and see this woman at the front, with a slip. Let's call her E. I take her slip and go and get her item, a sweater. Now, I remember this sweater. E came in earlier with it, and showed us some grease stains on the front. She showed us on the tag how to get out the stains and insisted that Bill, my boss, see it so he could get them out. Well, the stains are still on there. There's also a note, saying "This is the best we could do." I take out the sweater and let her have a look. She's naturally upset that the stains are on there. "Did you show this to Billy? Did Billy clean this?"
I admit that I don't know, and tell her I can talk to the cleaners. She wants me to, so I go into the back and ask if Bill treated those stains. The pressers, L1 and L2, say that he did and that he couldn't get them out. I go back and present her with this information.
Either she doesn't believe me or she chooses not to hear me! "Bill can get these out! Tell him it's me. He'll do it for me."
Uh -- Lady, he TRIED already. Didn't work.
She points out the instructions to me, and I decide to just go ahead and put the sweater through as a redo. Mostly because she wouldn't shut up about Bill doing it for her and what to do with the sweater. She tells me to write it on the slip -- I do, whatever keeps her happy. She points out the cleaning instructions again and says that Bill will do it for her. I'm on automatic by this point, just nodding and going along.
I bring up paying for the actual pick-up and first cleaning. She refuses, saying she won't pay until the stains are out and that Bill can do that for her. I don't feel like arguing with her (I don't even know if I can shut her up), so I abort the sale -- people have owed money to us before with pick-ups, she can be one of them. I staple old slip to new slip and make a note that they're actually the same order. After a few final notes about how good friends she is with Bill and the sweater instructions, she finally departs.
I talk to my coworker T after she's gone -- turns out she's pulled this shit about being a close and personal friend of "Billy's" before, and that she ALWAYS rings the bell, even if you're right there. (I HATE people who do that. Stupid bell.) What annoys me is that we already tried with this sweater -- BILL tried with this sweater, and the stains wouldn't come out! I'm sure Bill would have followed the instructions (you're supposed to wash the stains in Dawn, of all things)! Eugh, annoying. And I hated how she called me "sweetheart" before. I am NOT your sweetheart. Can people just settle on "miss?"
2. "Gemstone Lady." This woman had a a pretty legitimate complaint, she just didn't know when to give up. She had a jacket cleaned by us, and the button lost a bunch of gemstones. Naturally she's pissed and comes back to us to see what we can do. She tells me that the button was supposed to be covered in foil. I happen to remember this jacket, and I saw a tage on it that said "cover button in foil." So we may have actually done this -- I don't know for certain as I don't clean. I bring the jacket back to L1, who goes up and explains to the lady that even if we did cover the button in foil, the stones could have still fallen out. All that stuff is at your own risk.
The lady just wouldn't accept that. They kept going around, the lady insisting that we were at fault because of the specific instructions, L1 telling her that this could have even happened with the foil and that the only thing we can do now is talk to the owner. Eventually she switches out with L2, who explains the same thing to the lady and finally gets her to leave the jacket so Bill can see it. I understand why she would be upset but, lady, please understand that there's only so much we can do.
-M: Bitch bitch bitch, huh?-
I know. But I cling to sanity nevertheless.
-VuM: How?-
We appear to be closed July 4th. And since I have Mondays off now anyway -- four day weekend, anyone? :D
-VD: Great Scott.-
Yup. Hopefully I can get more done -- and host a Simmy Barbeque to boot.
-VD2: Strangetown? Or are you going to mix things up and do Twin Oaks Park?-
I was actually thinking of simming all four days -- ToP, ToP, Strange, ToP.
-TD: I see. That means--
Familes: McFly, Morte, Weasleys, Shaws.
-TD: *nodnod* Sounds about right.-
-D: How goes fanfic?-
Currently working on finishing up the Secret Project. I'll spend the weekend making up for lost time with the other stuff.
-OD: *pokepokepoke* Do more on "Hoverboards!" Or if you have to, sketch out something else!-
Okay, okay!
-DW: At least you're not slacking off with "written" writing. Though I notice a certain trilogy-based plot bunny is back.-
*sweeps it away* I've already got three Marvel crossovers, with two more planned. I don't need this idea hanging around.
-MF: *surprised* It's Marvel? I thought it was just plain "supernatural!Doc."-
Well, the supernatural part is based off a Marvel concept. *hates these nagging plot bunnies*
-DW: You know what really surprised me? Finding that old "Back To Weird Science" plot bunny.-
I know! *thoughtful* Though I would like to see that movie again. It was amusing. :p
-TD: "Back To Weird Science?"-
-VDM: That almost sounds like a dry run for him.-
-DW: Well, in a way, it is -- it does involve the creation of life. We should rent the movie, I bet you'd like it.-
. . . And I think I might have found a title for "Boy Genius 2" . . .
1. "The Princess." I'm in the back when I hear some ringing the bell. Fair enough, I go up and see this woman at the front, with a slip. Let's call her E. I take her slip and go and get her item, a sweater. Now, I remember this sweater. E came in earlier with it, and showed us some grease stains on the front. She showed us on the tag how to get out the stains and insisted that Bill, my boss, see it so he could get them out. Well, the stains are still on there. There's also a note, saying "This is the best we could do." I take out the sweater and let her have a look. She's naturally upset that the stains are on there. "Did you show this to Billy? Did Billy clean this?"
I admit that I don't know, and tell her I can talk to the cleaners. She wants me to, so I go into the back and ask if Bill treated those stains. The pressers, L1 and L2, say that he did and that he couldn't get them out. I go back and present her with this information.
Either she doesn't believe me or she chooses not to hear me! "Bill can get these out! Tell him it's me. He'll do it for me."
Uh -- Lady, he TRIED already. Didn't work.
She points out the instructions to me, and I decide to just go ahead and put the sweater through as a redo. Mostly because she wouldn't shut up about Bill doing it for her and what to do with the sweater. She tells me to write it on the slip -- I do, whatever keeps her happy. She points out the cleaning instructions again and says that Bill will do it for her. I'm on automatic by this point, just nodding and going along.
I bring up paying for the actual pick-up and first cleaning. She refuses, saying she won't pay until the stains are out and that Bill can do that for her. I don't feel like arguing with her (I don't even know if I can shut her up), so I abort the sale -- people have owed money to us before with pick-ups, she can be one of them. I staple old slip to new slip and make a note that they're actually the same order. After a few final notes about how good friends she is with Bill and the sweater instructions, she finally departs.
I talk to my coworker T after she's gone -- turns out she's pulled this shit about being a close and personal friend of "Billy's" before, and that she ALWAYS rings the bell, even if you're right there. (I HATE people who do that. Stupid bell.) What annoys me is that we already tried with this sweater -- BILL tried with this sweater, and the stains wouldn't come out! I'm sure Bill would have followed the instructions (you're supposed to wash the stains in Dawn, of all things)! Eugh, annoying. And I hated how she called me "sweetheart" before. I am NOT your sweetheart. Can people just settle on "miss?"
2. "Gemstone Lady." This woman had a a pretty legitimate complaint, she just didn't know when to give up. She had a jacket cleaned by us, and the button lost a bunch of gemstones. Naturally she's pissed and comes back to us to see what we can do. She tells me that the button was supposed to be covered in foil. I happen to remember this jacket, and I saw a tage on it that said "cover button in foil." So we may have actually done this -- I don't know for certain as I don't clean. I bring the jacket back to L1, who goes up and explains to the lady that even if we did cover the button in foil, the stones could have still fallen out. All that stuff is at your own risk.
The lady just wouldn't accept that. They kept going around, the lady insisting that we were at fault because of the specific instructions, L1 telling her that this could have even happened with the foil and that the only thing we can do now is talk to the owner. Eventually she switches out with L2, who explains the same thing to the lady and finally gets her to leave the jacket so Bill can see it. I understand why she would be upset but, lady, please understand that there's only so much we can do.
-M: Bitch bitch bitch, huh?-
I know. But I cling to sanity nevertheless.
-VuM: How?-
We appear to be closed July 4th. And since I have Mondays off now anyway -- four day weekend, anyone? :D
-VD: Great Scott.-
Yup. Hopefully I can get more done -- and host a Simmy Barbeque to boot.
-VD2: Strangetown? Or are you going to mix things up and do Twin Oaks Park?-
I was actually thinking of simming all four days -- ToP, ToP, Strange, ToP.
-TD: I see. That means--
Familes: McFly, Morte, Weasleys, Shaws.
-TD: *nodnod* Sounds about right.-
-D: How goes fanfic?-
Currently working on finishing up the Secret Project. I'll spend the weekend making up for lost time with the other stuff.
-OD: *pokepokepoke* Do more on "Hoverboards!" Or if you have to, sketch out something else!-
Okay, okay!
-DW: At least you're not slacking off with "written" writing. Though I notice a certain trilogy-based plot bunny is back.-
*sweeps it away* I've already got three Marvel crossovers, with two more planned. I don't need this idea hanging around.
-MF: *surprised* It's Marvel? I thought it was just plain "supernatural!Doc."-
Well, the supernatural part is based off a Marvel concept. *hates these nagging plot bunnies*
-DW: You know what really surprised me? Finding that old "Back To Weird Science" plot bunny.-
I know! *thoughtful* Though I would like to see that movie again. It was amusing. :p
-TD: "Back To Weird Science?"-
-VDM: That almost sounds like a dry run for him.-
-DW: Well, in a way, it is -- it does involve the creation of life. We should rent the movie, I bet you'd like it.-
. . . And I think I might have found a title for "Boy Genius 2" . . .
